• MENU
  • MY CART    0

FAQ

Where is Jane and the Shoe located? All are products are designed in Seattle.

Where are your shoes made? All our shoes are made in China.

How do I check my order status? Once your order is placed we will email you an order and shipping confirmation. Follow the information provided in your email to track your order and delivery status. If you did not receive an email, please email us at hello@janeandtheshoe.com.

How do I make returns? Please read our return policy page for details.

How much is shipping?  Standard Shipping (4-6 business days) – Free for all orders, Expedited Shipping (2 day) - $10.00, Priority (1-day) - $15.00

Can I return sale items? All items that are "FINAL SALE" are non-refundable and cannot be returned or exchanged.

*Can I use more than one discount code for an order? Discount codes do not stack. Only one discount code can be used per order, per customer. 

*How many times can I use a discount code? All codes are limited to a one time use per customer.